FAQ

Shipping Policy

SHIPPING AND ADDITIONAL SHIPPING INSURANCE POLICY

Please note: Purchases from LuxLoveLouis are not covered with shipping insurance and LuxLoveLouis is not responsible for any item lost or damaged in transit by USPS or UPS. LuxLoveLouis is happy to offer you full shipping insurance at an additional cost through the carrier. We recommend additional mailing insurance on all items bought and or with any purchased from both payment plans and or items sold directly off our website at LuxLoveLouis.com. LuxLoveLouis is NOT responsible for any items lost or damaged during the mailing process or during transit, and will not be responsible for any item after leaving our store. If an item does get lost during transit LuxLoveLouis will be more than happy to help with carriers' lost or damaged claim but if lost or damaged, LuxLoveLouis is not responsible for the replacement or refund of your item and will be at your cost of a replacement. By purchasing with LuxLoveLouis, without additional shipping coverage insurance, you are agreeing that you understand these terms listed above. The insurance we offer is through the carriers and is used in instances such as lost or damaged items during transit. LuxLoveLouis recommend additional insurance coverage on all items sold. Thank you for shopping at LuxLoveLouis!

How To Consign Your Handbag?

How It Works:

During the consignment process, we will agree on an appropriate price prior to shipping the bag to us. After your bag is delivered to LuxLoveLouis, it will undergo our inspection and authentication process before being listed on any of our platforms. If the agreed listing price does not sell your bag in the first week of being posted on LuxLoveLouis platforms, we will then lower the price on a weekly basis to help the item sell in a timely manner. The listing price will be lowered at a set amount each week in the amount of $25 off the last advertised listing price. Our goal is fair pricing for both sides, the client buying the item(s) and the consignor. Our current fee for consignment is a fixed non-refundable authentication fee as well as a 20% consignment fee. Please note your item will be professionally authenticated, and if it is determined counterfeit, a $45 fee will apply to receive your item back. This fee covers the authenticity process and shipping cost back to you. Your item will not be sent until we are reimbursed for authentication and shipping. LuxLoveLouis does not tolerate counterfeit goods. If you utilize LuxLoveLouis consignment services and request to have your item(s) shipped back before LuxLoveLouis sells your item(s), you will be required to pay a $45 consignment service fee, professional authentication cost for the brand handbag you are having consigned as well as shipping cost. 

Live Sales

Live sales on Instagram @LuxLoveLouis

LuxLoveLouis now goes LIVE every Tuesday & Wednesday at 5:30 PM EST with amazing deals on authentic Luxury items. This give our clients the ability to ask the questions and get immediate answers! The consigners also get there item sold quickly!

How Do LuxLoveLouis In-House Payment Plans Work?

LuxLoveLouis Consignment Process

During the consignment process, we will agree on an appropriate price prior to shipping the bag to us. After your bag is delivered to LuxLoveLouis, it will undergo our inspection and authentication process before being listed on any of our platforms. If the agreed listing price does not sell your bag in the first week of being posted on LuxLoveLouis platforms, we will then lower the price on a weekly basis to help the item sell in a timely manner. The listing price will be lowered at a set amount each week in the amount of $25 off the last advertised listing price. Our goal is fair pricing for both sides, the client buying the item(s) and the consignor. Our current fee for consignment is a fixed non-refundable authentication fee as well as a 20% consignment fee. Please note your item will be professionally authenticated, and if it is determined counterfeit, a $75 fee will apply to receive your item back. This fee covers the authenticity process and shipping cost back to you. Your item will not be sent until we are reimbursed for authentication and shipping. LuxLoveLouis does not tolerate counterfeit goods. If you utilize LuxLoveLouis consignment services and request to have your item(s) shipped back before LuxLoveLouis sells your item(s), you will be required to pay a $75 consignment service fee, professional authentication cost for the items you are having consigned as well as shipping cost. 
Our goal is to make owning authentic luxury affordable! Rather than paying for a bag in full, we offer both Affirm monthly payments as well as our in-house weekly payment plans!
Complete the form below to set up a free in-house payment plan on any item(s). Everyone is eligible! We offer 12 week payments plans and only 35% down! The invoice will be sent to the email provided and can be paid at anytime within the 12-week duration of the in-house payment plan.

Return Policy

SPECIAL EXCEPTIONS CANCELLATION POLICY,  AND OR Returns:

If for some reason LuxLoveLouis approves a cancellation after purchase or a Return, a 20% restocking fee will apply for each item. The item must be returned in the same exact condition as sent. The buyer is responsible for shipping the item back to us within 3 - 5 days after the request is approved by LuxLoveLouis.

RETURN POLICY

All Sales Are Final, And No Cancellations Or Refunds.

I Am Interested In Selling! How Get Stated! It Is Quick And Easy!

Email Option: LuxLoveLouis@gmail.com

Please start by sending us detailed photos inside and out of any damages or stains. Also state any inclusions.

Instagram Option: @LuxLoveLouis

Direct message us! Please start by sending us detailed photos inside and out of any damages or stains. Also state any inclusions.

How Does Affirm Work?

How Affirm Works

https://www.affirm.com/how-it-works, which displays our full payment terms and disclosure requirements.